Welcome to Hashtag Department Stores (LLC). We strive to ensure that our customers are fully satisfied with their purchases.

We offer up to 14 days hassle-free returns and exchange within the United Arab Emirates (UAE) from the date of receiving your online order or purchase receipt.

• Unused and in resalable condition, free from damage or wear.
• In original condition with all tags and packaging intact.
• Includes all brand merchandise (plastic wrapping, cables, ties, documentation).
• Free promotional gifts must be returned if included with purchase.

• Sale items or previously exchanged items.
• Personalized or made-to-measure products.
• Bundled items sold together.
• Skincare, fragrance, makeup, cosmetics.
• Underwear, swimwear, linen.
• Furniture, perishable goods.
• Jewelry (unless damaged due to factory defect).

Deposits, Gift Cards, e-Cards, e-Vouchers, Gift Lists, and event tickets are non-refundable, non-exchangeable, and not transferable for cash or other payment methods.

• Refunds processed via original payment method.
• Credit card refunds may take up to 14 business days.
• Cash on delivery payments refunded via e-voucher valid for 6 months.
• If item is out of stock after payment, refund will be issued.
• No restocking fee, but return shipping/custom charges apply if applicable.
• Original shipping charges are non-refundable.

• Present Purchase Receipt or Sales Invoice.
• No exchange/refund without proof of purchase.
• Items may also be shipped via trackable courier with documentation.

• Go to "My Orders" under "My Account".
• Select order and follow return instructions.
• Our team will review and respond via email.

Returns are free within the UAE. Outside UAE or remote areas may incur shipping fees. Courier will contact you within 5 days to schedule pickup.

Report faulty/damaged items within 3 days by emailing photos to info@hashtagstore.ae. Customer Service will respond within 24 hours.

Contact our Customer Service Department within 24 hours for quality-related issues with altered items. We aim to resolve disputes promptly.

For more details, contact: info@hashtagstore.ae