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Luxury refined. AK Premier delivers timeless elegance through masterfully tailored designs that redefine modern sophistication..
Luxury refined. AK Premier delivers timeless elegance through masterfully tailored designs that redefine modern sophistication..
Made for the modern explorer. Vagant blends comfort, edge, and wanderlust into fashion that moves with you, anywhere you go..
Made for the modern explorer. Vagant blends comfort, edge, and wanderlust into fashion that moves with you, anywhere you go..
Effortless urban cool. Timeout brings casual streetwear to life with attitude, comfort, and a spark of everyday rebellion..
Effortless urban cool. Timeout brings casual streetwear to life with attitude, comfort, and a spark of everyday rebellion..
Bold. Glamorous. Unapologetically chic. Deema Bayyaa redefines luxury fashion with signature statement pieces for the confident woman..
Where Italian heritage meets contemporary flair — Dicastello crafts bold, expressive styles for those who live with passion and taste..
Where Italian heritage meets contemporary flair — Dicastello crafts bold, expressive styles for those who live with passion and taste..
An expression of feminine grace and individuality — Marwa Ghassan celebrates art, elegance, and the beauty of self-confidence..
Please read our shipping policy to understand the terms and conditions regarding the delivery of your purchases.
We offer shipping to all regions within [Country Name]. Shipping rates and delivery times may vary based on your location.
We offer international shipping to select countries. Please check the list of available countries at checkout. International shipping rates and delivery times will be calculated based on your location and will be displayed during the checkout process.
Shipping rates for orders within [Country Name] are based on the weight and dimensions of the package, as well as the delivery location. The exact shipping cost will be calculated at checkout.
International shipping rates are determined by the destination country, package weight, and dimensions. The cost of shipping will be calculated at checkout and displayed before you complete your purchase.
We offer free shipping on orders over [X amount] within [Country Name] or internationally, where applicable. This will be automatically applied at checkout if your order qualifies.
Orders are typically processed within [X business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
While we strive to process and ship your orders as quickly as possible, there may be delays during peak seasons, special promotions, or due to unforeseen circumstances. We will notify you if your order is delayed for any reason.
Standard Shipping: Estimated delivery time is [X to X business days].
Express Shipping: Estimated delivery time is [X to X business days].
Standard International Shipping: Estimated delivery time is [X to X business days].
Express International Shipping: Estimated delivery time is [X to X business days].
Please note that the delivery timeframes provided are estimates and may vary depending on your location and external factors such as customs clearance for international orders.
Once your order has been shipped, you will receive an email with tracking information. You can track your order through the link provided in the email or by logging into your account on our website.
Please allow [X hours/days] for the tracking information to update after your order has been shipped. If you do not receive tracking information or if your tracking information is not updating, please contact our customer service team at [it@hashtagstore.ae].
International shipments may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customs processing times may vary and can cause delays beyond the estimated delivery time. We are not responsible for delays caused by customs clearance.
Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order to the correct address.
If your package is lost during shipping, please contact our customer service team at [it@hashtagstore.ae] within [X days] of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
If your package arrives damaged, please contact our customer service team at [it@hashtagstore.ae] within [X days] of receiving your order. Please provide photos of the damaged packaging and items, and we will assist you with a replacement or refund.
If you need to modify your order (e.g., change the shipping address, adjust quantities), please contact our customer service team at [Customer Service Email] as soon as possible. Once an order has been processed, it may not be possible to make changes.
If you need to cancel your order, please contact our customer service team at [it@hashtagstore.ae] immediately. If your order has already been processed, cancellation may not be possible.
If you have any questions or concerns about our shipping policy, please contact our customer service team at [it@hashtagstore.ae] or [+971508773896]. We are here to help!
We offer the following delivery methods:
Prices on our website are exclusive of TAX. Applicable TAX will be calculated and added during the checkout process, depending on the delivery country. For the UAE, taxes are calculated at a rate of 5%.
Orders are typically dispatched within the same day or the next couple of days and delivered within a maximum of 2-5 business days (outside of Dubai) from the date of the order. Our warehouse operates from Monday to Saturday during standard business hours, except on national holidays when the warehouse is closed. We strive to minimize shipment delays during these times.
Deliveries are conducted either by a trusted third party or our logistics team, ensuring careful handling of your items.
Parcels will only be delivered if payment is made 100% through our online payment gateway or by immediate cash payment upon delivery.
You can change the shipping/delivery address before the order is dispatched by contacting our customer service team.
For cash payment upon delivery, you can pay with cash or credit/debit cards. Checks are not accepted. The accepted currency for cash upon delivery is UAE Dirham.
After your order is delivered, you can request an exchange or refund per our ‘Exchange and Refund’ policy.
You or a designated third party can pick up your Click and Collect order from the Customer Service Desk at our store within 72 hours of placing the order.
We aim to make your Click and Collect experience as smooth as possible. Your order will be held in-store for 3 days if unpaid and 14 days if paid for and left unclaimed.
(a) If you refuse the purchase due to a change of mind or dislike, you must accept the item and then request a return.
(b) Please refer to our ‘Exchange and Refund’ policy for additional details.
Shipping costs, taxes, and any other applicable charges will be calculated, and our Customer Service team will contact you to provide the total cost. Upon agreement, we will send you a payment link. Once the payment is processed, your order will be dispatched to its intended destination. For more information, contact our Customer Service team at customersupport@hashtagstore.com.
Note: Order delivery may face delays during promotional activities, sale seasons, and bank holidays. During this time, 4-hour and next-day delivery may not be available.
